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Refund and Returns Policy
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Refund & Returns Policy – LUXX BCN Transfers

At Barcelona City Transfer, we strive to provide reliable, punctual, and professional transportation services. This Refund & Returns Policy outlines how cancellations, changes, and refunds are handled for all bookings.

1. Cancellations by the Customer

Free Cancellation Period

You may cancel your booking free of charge if the cancellation is made at least:

  • 24 hours before the scheduled pickup time (recommended industry standard — let me know if you want a different timeframe)

Late Cancellations

Cancellations made less than 24 hours before the pickup time may incur a 100% cancellation fee, as the driver and vehicle are reserved exclusively for your service.

2. No-Show Policy

A customer is considered a no-show if:

  • The driver cannot contact you, and

  • You do not arrive at the pickup location within 30 minutes of the scheduled time (airport pickups may include monitoring delays)

In case of a no-show, no refund will be issued.

3. Flight Delays & Airport Pickups

We monitor all flight arrivals.
If your flight is delayed, no extra charges apply, and your driver will adjust the pickup time accordingly.

If your flight is canceled and you notify us before departure, a refund or full credit can be issued.

4. Service Changes

If you need to modify your booking (time, date, passengers, or vehicle type), contact us as soon as possible.
Changes are subject to availability.

Modifications requested within 12 hours of pickup may not be guaranteed.

5. Refund Processing

If you are eligible for a refund:

  • Refunds will be processed to the original payment method

  • Processing time: 5–10 business days (depending on your bank or payment provider)

6. Service Issues

If you experience a problem with your transfer, please contact us immediately.
We will review the case and may offer:

  • Partial refund

  • Full refund

  • Credit for a future service

based on the circumstances and evidence provided.

7. Cancellations by LUXX BCN Transfers

In the rare event that we must cancel a booking due to unforeseen circumstances (vehicle breakdown, safety concerns, etc.):

  • You will receive a full refund, or

  • We will provide an equivalent or upgraded replacement vehicle at no extra cost

Your safety and satisfaction are always our priority.

8. Contact for Refund Requests

To request a refund or make a cancellation, please contact:

LUXX BCN Transfers
📧 Email: info@barcelonacitytransfer.com
📞 Phone: +34602821337
🌐 Website: www.luxxbcntransfers.com

Please include your booking reference, name, and service date.

9. Policy Updates

We may update this policy from time to time.
Changes will take effect immediately upon posting on our website.